Help Centre
Log in
Scantek VOI Portal users
Person being verified
Getting started
Capturing document details
Submitting your ID check
About the identity verification process
Service fees
Scantek VOI Portal users
User accounts and logging in
Getting Started
Start VOI Request
Capture Identity Documents
Review VOI Outcomes
Manage VOI results
I need a little extra help - Customer Service
Payment
Venue Entry
Venue Entry Management Portal
User accounts and logging in
Venue Entry Mobile App
Banned patrons
Release notes
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Help Centre
Scantek VOI Portal users
Person being verified
Getting started
Capturing document details
Submitting your ID check
About the identity verification process
Service fees
Scantek VOI Portal users
User accounts and logging in
Getting Started
Start VOI Request
Capture Identity Documents
Review VOI Outcomes
Manage VOI results
I need a little extra help - Customer Service
Payment
Venue Entry
Venue Entry Management Portal
User accounts and logging in
Venue Entry Mobile App
Banned patrons
Release notes
Scantek VOI Portal users
User accounts and logging in
Managing user accounts
How do I log into the Scantek VOI Management Portal?
How do I recover my password?
Getting Started
How do I complete a VOI request for a property transaction?
What is the Transaction List?
How do I search using the Management Portal?
Start VOI Request
How do I send a VOI request?
How do I Scan ID in Person?
How do I use the In-Person Verification of Identity (VOI) method?
Capture Identity Documents
FAQs - Changes to Drivers License verification
Request additional documents to support a verification request
Review VOI Outcomes
How do I interpret the ID check results?
How do I interpret the Online Fraud indicators?
How do I interpret the Facial Comparison?
How do I force match VOI results?
How to read the Transaction Details page
See more
Manage VOI results
When is it OK to force match a verification?
Upload additional documents on behalf of the Subject
Viewing audit logs
Archiving a VOI transaction record
How do I export individual VOI results?
How do I complete the Confirm Review stage?
See more
I need a little extra help - Customer Service
What can Customer Service Support help with?
Payment
How to request End Customer payment
Using the End Customer payment option and your agreement with us
