--- title: How do I log into the Scantek VOI Management Portal? description: Log in for the first time Logging in steps Troubleshooting tips - Issues logging in with valid details - Remember me on this device not working as expected - Logged in successfully but portal not disp --- [Skip to content](https://knowledge.scantek.com/knowledge/how-do-i-log-into-the-scantek-voi-management-portal#main-content) English Show submenu for translations [easyAML](https://scantek.com/) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) - English Show submenu for translations - [Log in](https://portal.ve.scantek.cloud/) [Log in](https://portal.ve.scantek.cloud/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledge.scantek.com/knowledge?hsLang=en) 2. [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en) 3. [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in) # How do I log into the Scantek VOI Management Portal? [Log in for the first time](https://knowledge.scantek.com/knowledge/how-do-i-log-into-the-scantek-voi-management-portal#first_time) [Logging in steps](https://knowledge.scantek.com/knowledge/how-do-i-log-into-the-scantek-voi-management-portal#MFA) [Troubleshooting tips](https://knowledge.scantek.com/knowledge/how-do-i-log-into-the-scantek-voi-management-portal#troubleshooting) *- [Issues logging in with valid details](https://knowledge.scantek.com/knowledge/how-do-i-log-into-the-scantek-voi-management-portal#login_issues)* *- [Remember me on this device not working as expected](https://knowledge.scantek.com/knowledge/how-do-i-log-into-the-scantek-voi-management-portal#remember_me_not_working)* *- [Logged in successfully but portal not displaying correctly](https://knowledge.scantek.com/knowledge/how-do-i-log-into-the-scantek-voi-management-portal#display_issue)*   #### **To access the Scantek VOI Management Portal for the first time** 1. For Portal Users (Conveyancing, ICB, Banking) go on your desktop computer go to [Scantek Portal](https://portal.scantek.cloud/login)   (Safari or Chrome browsers are recommended)  2. For Venue Entry Users go to [Venue Entry Portal](https://portal.ve.scantek.cloud/) 3. For our Queensland SNP users go to [OLGR Portal](https://portal.veqld.scantek.cloud) 4. Use the [Password Recovery](https://knowledge.scantek.com/knowledge/how-do-i-recover-my-password?hsLang=en) feature to set your password 5. Log in using the instructions below #### **Log in with Multi-Factor Authentication (MFA)** The Scantek management portal is protected by multi-factor authentication.  A code will be emailed to you and you will need to enter this code to login. 1. On your desktop computer go to [https://portal.scantek.cloud/login](https://portal.scantek.cloud/login)  (Safari or Chrome browsers are recommended)  2. Enter your email address - this is the address provided at time of account creation  3. Enter your password (use [Password Recovery](https://knowledge.scantek.com/knowledge/how-do-i-recover-my-password?hsLang=en) if necessary) 4. Check your email inbox for the verification code which should arrive immediately (look in your Junk folder if the email doesn't arrive in your inbox) 5. Copy the code from the email into the portal login screen and click **Submit** 6. Switch the **Remember me on this device** toggle to save you needing to log in each time #### **Troubleshooting tips** - ***Issues logging in with valid login details***  - First, test your login credentials are valid by logging in using [Incognito](https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop) (Chrome) or [Private Browsing](https://support.apple.com/en-au/guide/safari/ibrw1069/mac) (Safari).   - If you are able to login successfully using Incognito or Private mode, then you should clear your browser cache - see [Chrome](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop) or [Safari](https://support.apple.com/en-au/guide/safari/sfri47acf5d6/mac) instructions for how to do this. - Once you have cleared your cache you should be able to log in as normal. - ***Remember me on this device not working as expected*** - The **Remember me on this device** toggle will not work if you are using incognito/private browsing or have cleared your cache. - The **Remember me on this device **feature resets after 30 days, at which point you will need to log in again. - If different people need to use the same device to log in to the portal then each user will need to log in separately. - **Logged in successfully but portal not displaying correctly** - Make sure you are using a desktop or laptop computer as the Management Portal is not currently optimised for mobile phones and smaller tablet devices. - If you cannot see any transactions in the transaction list, check if you have any filters on the list and clear them If you do not have a registered user account, please contact our [Customer Service team](mailto:helpdesk@scantek.com.au).    - [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#main-content) - [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) - [Capturing document details](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#capturing-document-details) - [Submitting your ID check](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#submitting-your-id-check) - [About the identity verification process](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#about-the-identity-verification-process) - [Service fees](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#service-fees) - [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#main-content) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in) - [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#getting-started) - [Start VOI Request](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#start-voi-request) - [Capture Identity Documents](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#capture-identity-documents) - [Review VOI Outcomes](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#review-voi-outcomes) - [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#manage-voi-results) - [I need a little extra help - Customer Service](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#i-need-a-little-extra-help-customer-service) - [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#payment) - [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#main-content) - [Venue Entry Management Portal](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-management-portal) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#user-accounts-and-logging-in) - [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-mobile-app) - [Banned patrons](https://knowledge.scantek.com/knowledge/banned-patrons?hsLang=en) - [Release notes](https://knowledge.scantek.com/knowledge/release-notes?hsLang=en) - [What's New](https://knowledge.scantek.com/knowledge/whats-new?hsLang=en) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) [![Chill listening crop-3](https://knowledge.scantek.com/hs-fs/hubfs/SCANTEK_logo-1.png?width=161&height=24&name=SCANTEK_logo-1.png "Chill listening crop-3")](https://www.scantek.com) support@scantek.com - 1300 552 106 Copyright © 2026, easyAML