How do I log into the Scantek VOI Management Portal?

Log in for the first time

Logging in steps

Troubleshooting tips

- Issues logging in with valid details

- Remember me on this device not working as expected

- Logged in successfully but portal not displaying correctly

 

To access the Scantek VOI Management Portal for the first time

  1. On your desktop computer go to https://portal.scantek.cloud/login  (Safari or Chrome browsers are recommended) 
  2. Use the Password Recovery feature to set your password
  3. Log in using the instructions below

Log in with Multi-Factor Authentication (MFA)

The Scantek management portal is protected by multi-factor authentication.  A code will be emailed to you and you will need to enter this code to login.

  1. On your desktop computer go to https://portal.scantek.cloud/login  (Safari or Chrome browsers are recommended) 
  2. Enter your email address - this is the address provided at time of account creation 
  3. Enter your password (use Password Recovery if necessary)
  4. Check your email inbox for the verification code which should arrive immediately (look in your Junk folder if the email doesn't arrive in your inbox)
  5. Copy the code from the email into the portal login screen and click Submit
  6. Switch the Remember me on this device toggle to save you needing to log in each time

Troubleshooting tips

  • Issues logging in with valid login details 
    • First, test your login credentials are valid by logging in using Incognito (Chrome) or Private Browsing (Safari).  
    • If you are able to log in successfully using Incognito or Private mode, then you should clear you browser cache - see Chrome or Safari instructions for how to do this.
    • Once you have cleared your cache you should be able to log in as normal.
  • Remember me on this device not working as expected
    • The Remember me on this device toggle will not work if you are using incognito/private browsing or have cleared your cache.
    • The Remember me on this device feature resets after 30 days, at which point you will need to log in again.
    • If different people need to use the same device to log in to the portal then each user will need to log in separately.
  • Logged in successfully but portal not displaying correctly
    • Make sure you are using a desktop or laptop computer as the Management Portal is not currently optimised for mobile phones and smaller tablet devices.
    • If you cannot see any transactions in the transaction list, check if you have any filters on the list and clear them

If you do not have a registered user account, please contact our Customer Service team