How do I recover my password?

If you forget your password to the Scantek Management Portal you can reset it using the email and mobile number provided when your account was created.

  1. Navigate to the Management Portal and click Password recovery
  2. Enter the email and mobile number advised at account creation and click Recover
  3. Now check your email for a six-digit reset code.  Copy the code from the email and return to the password reset screen.
    Troubleshooting tip: Check your Junk folder if the confirmation email doesn't arrive in your inbox
  4. Paste the six-digit code into the top field.
    Troubleshooting tip: Depending on your browser settings, the top field may display your email address.  Delete your email address and enter the security code instead.
  5. Enter a new password in the second field, and confirm it again in the bottom field.
  6. Click Submit
  7. You will be taken to the login screen where you can log in using the new password you just created.  Log in as per the article How do I log in to the Scantek Management Portal

    Venue Entry customers, and those trialling our Next Generation portal, can also reset their password from within the portal.  To do so:

    1. Click the drop-down arrow in the top right corner to access portal settings
    2. Click Change Password
    3. Enter your current password.
    4. Enter a new password in the second field and confirm it again in the bottom field. (Passwords must be a minimum of 12 characters).
    5. Click Submit