If you forget your password to the Scantek Management Portal you can reset it using the email and mobile number provided when your account was created.
- Navigate to the Management Portal and click Password recovery
- Enter the email advised at account creation and click I forgot my password.
- Now check your email and click on the link provided it will then take you through the process of creating a new login.
Troubleshooting tip: Check your Junk folder if the confirmation email doesn't arrive in your inbox - Scan the QR Code.
- Enter the One-Time Code.
- The Device name can be any name of your choosing.
- Click Submit
- You will now be asked to create a password. Log in as per the article How do I log in to the Scantek Management Portal
Venue Entry customers, and those trialling our Next Generation portal, can also reset their password from within the portal. To do so:
- Click the drop-down arrow in the top right corner to access portal settings
- Click Change Password
- Enter your current password.
- Enter a new password in the second field and confirm it again in the bottom field. (Passwords must be a minimum of 12 characters).
- Click Submit