The Facial Comparison check confirms that the person presenting the identity document is the rightful owner of that document, and also that they are a live and responsive individual.
The Facial Comparison results will be visible on the Transaction Details page if your organisation's capture process includes one or more facial biometric options.
Comparison with ID check
If an ID document supplied contains a photo (such as passport or drivers license) then our system will compare its photo with the Centre facing biometric image. The percentage value displayed below the Centre facing image is the confidence level for a match with the ID photo. This value should be higher than 70% to pass.
If the check does not pass it will be flagged as a possible impersonation and display as shown here:
The remaining biometric images are also compared with the Centre facing image. The percentage value displayed below each of them is the confidence level for a match with the Centre facing image. The example below shows a 100% match for all images compared to the Centre facing image. Note that the check has been flagged with a red cross as the comparison with the ID was not successful.
To help you assess the biometric photos, you can hover over each image and see the biometric markers. The image border will display as green when there is a high confidence level, and orange if there is a low confidence level. Click on any image to see a larger version.
When Facial Comparison check is not passed
The most common reasons why the facial imagery may not match include:
Wearing glasses or other headwear
Poor lighting and/or;
Outdated photo on their ID
If a Facial Comparison check has not passed and you are unsure how to proceed, remember to consider the results of the other checks as well. See When is it OK to force match a transaction? for more guidance.