Venue Entry Management Portal
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      Managing Venue Entry user accounts

      Venues are set up with one Manager login and one Scanner login to start with.  Depending on the size and needs of your venue, you may need to create and manage more accounts.  This guide helps you through this process.

      How to create new users

      Only a user with Venue Manager permissions can set up new user accounts via the Venue Entry Management portal.  

      New user accounts can be set up for both the Venue Entry Scanning App or the Venue Entry Management Portal via the portal.

      The following user details are needed to complete the account setup, so ensure you have these ready before beginning: First Name(s), Last Name(s), Date of Birth, Email Address (this will be the username) and Mobile Number.

      To add a new user:   

      1. From any screen in the portal, click the drop-down arrow next to the venue logo in the top right corner.
      2. Click User Management  - this will list all existing users and their roles associated with your venue.
      3. Click Add User.
      4. Fill in the Add User form. The required fields are marked with an *.
      5. Select the appropriate User Role (see Roles & Permissions for more detail)
      6. To complete the setup, click Create User.
      7. A confirmation banner will appear to indicate the user account has been created successfully.

      Roles and Permissions

      You can choose how much a user can do across the Venue Entry system using Roles.  While creating or updating a user you can choose from the following options:


      Venue Manager

      Access Permissions

      App and Management Portal

      		 In the portal:
      • View Portal, and
      • Manager Users
      • Manage bans
      • Create bans

       In the app:

      • Scan and validate patrons, and
      • Check scanned patron bans
      • Create an immediate ban; and
      • Check previous scans

       

      Venue Scanner

      Access Permissions
      App only
      • Scan and validate patrons
      • Check scanned patron bans
      • Request bans; and
      • Check previous scans

       

      Restricted Scanner

      Access Permissions
      App only
      • Scan and validate patrons, and
      • Check scanned patron bans

      How to update an existing user

      You can update the name, phone number, login email and permissions of an existing user. Only a user with Venue Manager permissions can update user accounts.  To update a user’s account details:

      1. From any screen in the portal, click the drop-down arrow next to the venue logo in the top right corner.
      2. Click User Management option to view the list of all existing users and their roles associated with your venue.
      3. Locate the user and click the pen icon.
      4. In the pop-up, edit the user details and click Update User to save changes.

      How to deactivate an existing User

      Only a user with Venue Manager permissions can deactivate user accounts.  To deactivate a user:

      1. From any screen in the portal, click the drop-down arrow next to the venue logo in the top right corner.
      2. Click User Management option to view the list of all existing users and their roles associated with your venue.
      3. Locate the user to be removed
      4. Click the Active/Inactive toggle
      5. Click Confirm to complete the action.

      The user can be reactivated again at any time by sliding the toggle to Active.