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title: Person being verified | Help Centre
description: Person being verified
---

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1. [Help Centre](https://knowledge.scantek.com/knowledge)
2. [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified)

# Person being verified

- [Error Message appears during your Transaction](https://knowledge.scantek.com/knowledge/oh-no)
- [Verifying Victorian Driver Licences December 2022](https://knowledge.scantek.com/knowledge/victorian-driver-licence)

## Getting started

- [Where is my link?](https://knowledge.scantek.com/knowledge/where-is-my-link)
- [COVID-19 Vaccination Certificate Q&As](https://knowledge.scantek.com/knowledge/covid-19)
- [Is my device compatible?](https://knowledge.scantek.com/knowledge/what-device-can-i-use)
- [When I click on the link it says my device or browser is unsupported](https://knowledge.scantek.com/knowledge/when-i-click-on-the-link-it-says-that-my-device-or-browser-isnt-supported)
- [I can't enable the camera or location settings](https://knowledge.scantek.com/knowledge/my-camera-isnt-working)
- [What if I stop during the verification process?](https://knowledge.scantek.com/knowledge/what-if-i-stop-halfway-through-the-verification-process)
- [General troubleshooting steps](https://knowledge.scantek.com/knowledge/general-troubleshooting-steps-for-user-of-device)
- [How to safely scan a QR code with your smart phone](https://knowledge.scantek.com/knowledge/qr-code-safety)

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## Capturing document details

- [How to scan a NSW Digital Drivers Licence](https://knowledge.scantek.com/knowledge/how-do-i-scan-a-nsw-digital-drivers-licence)
- [Birth certificate troubleshooting tips](https://knowledge.scantek.com/knowledge/troubleshootbc)
- [How to find your Drivers License card number](https://knowledge.scantek.com/knowledge/where-is-my-drivers-license-card-number)

## Submitting your ID check

- [How do I know the verification process is complete?](https://knowledge.scantek.com/knowledge/how-do-i-know-the-verification-process-is-complete)

## About the identity verification process

- [What technology does Scantek's VOI solution use?](https://knowledge.scantek.com/knowledge/how-does-scantek-work)
- [Why do I have to verify my identity?](https://knowledge.scantek.com/knowledge/why-do-i-have-to-perform-voi)
- [What documentation do I need to verify my identity?](https://knowledge.scantek.com/knowledge/what-documentation-do-i-need-for-identity-verification)
- [How does Scantek protect my personal information?](https://knowledge.scantek.com/knowledge/what-happens-to-my-personal-information)
- [Is https://sctk.au a Scantek website?](https://knowledge.scantek.com/knowledge/is-https/sctk.au-a-scantek-site)

## Service fees

- [Paying for your verification](https://knowledge.scantek.com/knowledge/end-customer-payment-terms)

- [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified#main-content)

    - [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified#getting-started)
    - [Capturing document details](https://knowledge.scantek.com/knowledge/person-being-verified#capturing-document-details)
    - [Submitting your ID check](https://knowledge.scantek.com/knowledge/person-being-verified#submitting-your-id-check)
    - [About the identity verification process](https://knowledge.scantek.com/knowledge/person-being-verified#about-the-identity-verification-process)
    - [Service fees](https://knowledge.scantek.com/knowledge/person-being-verified#service-fees)
- [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users#main-content)

    - [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users#user-accounts-and-logging-in)
    - [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users#getting-started)
    - [Start VOI Request](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users#start-voi-request)
    - [Capture Identity Documents](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users#capture-identity-documents)
    - [Review VOI Outcomes](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users#review-voi-outcomes)
    - [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users#manage-voi-results)
    - [I need a little extra help - Customer Service](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users#i-need-a-little-extra-help-customer-service)
    - [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users#payment)
- [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry#main-content)

    - [Venue Entry Management Portal](https://knowledge.scantek.com/knowledge/venue-entry#venue-entry-management-portal)
    - [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry#user-accounts-and-logging-in)
    - [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry#venue-entry-mobile-app)
- [Banned patrons](https://knowledge.scantek.com/knowledge/banned-patrons)
- [Release notes](https://knowledge.scantek.com/knowledge/release-notes)
- [What's New](https://knowledge.scantek.com/knowledge/whats-new)

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