--- title: When I click on the link it says my device or browser is unsupported description: Scantek identity verification relies on the advanced capability of certain web browsers. --- [Skip to content](https://knowledge.scantek.com/knowledge/when-i-click-on-the-link-it-says-that-my-device-or-browser-isnt-supported#main-content) English Show submenu for translations [easyAML](https://scantek.com/) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) - English Show submenu for translations - [Log in](https://portal.ve.scantek.cloud/) [Log in](https://portal.ve.scantek.cloud/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledge.scantek.com/knowledge?hsLang=en) 2. [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en) 3. [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) # When I click on the link it says my device or browser is unsupported ## Scantek identity verification relies on the advanced capability of certain web browsers. If your device or web browser is not compatible a message will display giving you instructions on what to do.   ### Device not supported **Why this happens** - You opened the Scantek link from an email on a laptop or desktop computer **What to do** OPTION 1: If you can access your emails from your mobile phone, then use your mobile phone to open the link instead. See our guide above to troubleshoot browser issues on your phone. OPTION 2: Using your mobile phone camera, scan the QR code in the email you received to open the link on your phone. If QR code scanning is not available on your phone please read our article on [how to stay cyber safe](https://knowledge.scantek.com/knowledge/qr-code-safety?hsLang=en) OPTION 3: Copy the link from the email and send it via an alternative method that is accessible on your phone (e.g. messaging app). ### Browser not supported **Why this happens** - Your default browser is not Chrome or Safari (for example, if you are using a Samsung phone, the default browser is set to Samsung Internet) - The messaging or email app on your phone has opened the link in a 'preview' screen  **What to do** 1. If you are on an Android device, check if there is a three-dot menu at the top-right of the screen that includes an \[Open in Chrome\] option. Otherwise, go to the next step. 2. Look in your list of apps on your device for the correct browser 3. Open the correct browser 4. Copy the Scantek link you received 5. Paste the link into the correct browser 6. Start the verification process ### What if I can't do any of the above options?  The link you have received can be used on any trusted and compatible device (e.g. a family member or friend).  You can forward the text message/SMS or email you received with the link to another device and complete the process. Our article [Is my device compatible?](https://knowledge.scantek.com/knowledge/what-device-can-i-use?hsLang=en) gives more information about the types of devices that can be used. If you do not have access to a supported device, please contact the organisation that has asked you to verify your identity so that they can provide you with an alternative verification of identity method.  - [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#main-content) - [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) - [Capturing document details](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#capturing-document-details) - [Submitting your ID check](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#submitting-your-id-check) - [About the identity verification process](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#about-the-identity-verification-process) - [Service fees](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#service-fees) - [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#main-content) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in) - [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#getting-started) - [Start VOI Request](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#start-voi-request) - [Capture Identity Documents](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#capture-identity-documents) - [Review VOI Outcomes](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#review-voi-outcomes) - [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#manage-voi-results) - [I need a little extra help - Customer Service](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#i-need-a-little-extra-help-customer-service) - [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#payment) - [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#main-content) - [Venue Entry Management Portal](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-management-portal) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#user-accounts-and-logging-in) - [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-mobile-app) - [Banned patrons](https://knowledge.scantek.com/knowledge/banned-patrons?hsLang=en) - [Release notes](https://knowledge.scantek.com/knowledge/release-notes?hsLang=en) - [What's New](https://knowledge.scantek.com/knowledge/whats-new?hsLang=en) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) [![Chill listening crop-3](https://knowledge.scantek.com/hs-fs/hubfs/SCANTEK_logo-1.png?width=161&height=24&name=SCANTEK_logo-1.png "Chill listening crop-3")](https://www.scantek.com) support@scantek.com - 1300 552 106 Copyright © 2026, easyAML