--- title: How to safely scan a QR code with your smart phone description: Scantek uses QR codes to help users start the verification process on a supported device.  --- [Skip to content](https://knowledge.scantek.com/knowledge/qr-code-safety#main-content) English Show submenu for translations [easyAML](https://scantek.com/) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) - English Show submenu for translations - [Log in](https://portal.ve.scantek.cloud/) [Log in](https://portal.ve.scantek.cloud/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledge.scantek.com/knowledge?hsLang=en) 2. [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en) 3. [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) # How to safely scan a QR code with your smart phone ## Scantek uses QR codes to help users start the verification process on a supported device.  It's important to know that installing a QR code scanner app can be risky if you're not careful.  These apps offer cyber criminals a variety of ways to fool you into giving out your personal information. Do not install free QR code scanners from the iPhone App Store or Google Play. Even paid apps can host criminal activity.  Please follow the tips on this page to protect yourself from cyber crime. #### Android users If your phone is not able to scan a QR code automatically, we recommend using Google Lens to scan QR codes.  First, check if you already have Google Lens on your phone: 1. Open your phone camera 2. Click **More** 3. Click **Settings** 4. Activate **Google Lens suggestions** If these options are not available, locate [Google Lens](https://play.google.com/store/apps/details?id=com.google.ar.lens) in the Play Store to download and install. #### iPhone users 1. Use the built-in QR code scanner inside your camera app. 2. Tap the notification that appears on your screen to go to the relevant website. **You can also forward the code to another device** If you're having issues using the QR code, you can forward the SMS or email you received with the link to another device and complete the process. Our article [Is my device compatible?](https://knowledge.scantek.com/knowledge/what-device-can-i-use?hsLang=en) gives more information about the types of devices that can be used.   - [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#main-content) - [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) - [Capturing document details](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#capturing-document-details) - [Submitting your ID check](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#submitting-your-id-check) - [About the identity verification process](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#about-the-identity-verification-process) - [Service fees](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#service-fees) - [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#main-content) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in) - [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#getting-started) - [Start VOI Request](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#start-voi-request) - [Capture Identity Documents](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#capture-identity-documents) - [Review VOI Outcomes](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#review-voi-outcomes) - [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#manage-voi-results) - [I need a little extra help - Customer Service](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#i-need-a-little-extra-help-customer-service) - [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#payment) - [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#main-content) - [Venue Entry Management Portal](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-management-portal) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#user-accounts-and-logging-in) - [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-mobile-app) - [Banned patrons](https://knowledge.scantek.com/knowledge/banned-patrons?hsLang=en) - [Release notes](https://knowledge.scantek.com/knowledge/release-notes?hsLang=en) - [What's New](https://knowledge.scantek.com/knowledge/whats-new?hsLang=en) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) [![Chill listening crop-3](https://knowledge.scantek.com/hs-fs/hubfs/SCANTEK_logo-1.png?width=161&height=24&name=SCANTEK_logo-1.png "Chill listening crop-3")](https://www.scantek.com) support@scantek.com - 1300 552 106 Copyright © 2026, easyAML