--- title: Is my device compatible? description: Scantek's Verification of Identity solution is designed to work across a wide range of mobile devices. --- [Skip to content](https://knowledge.scantek.com/knowledge/what-device-can-i-use#main-content) English Show submenu for translations [easyAML](https://scantek.com/) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) - English Show submenu for translations - [Log in](https://portal.ve.scantek.cloud/) [Log in](https://portal.ve.scantek.cloud/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledge.scantek.com/knowledge?hsLang=en) 2. [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en) 3. [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) # Is my device compatible? ## Scantek's Verification of Identity solution is designed to work across a wide range of mobile devices. For the best experience please use a recent version (i.e. current or previous to current) of your operating system and/or browser by making sure there are no outstanding updates in your phone settings.  We officially support: - **iPhone or iPad** **iOS 17** or later using **Safari **based browser - Any **Android** browser based on **Chrome** 118 or later (e.g. **Samsung Internet**, **Brave**, **Edge**) If you are device and browser match the above and you are encountering issues, please step through our  [troubleshooting advice](https://knowledge.scantek.com/knowledge/general-troubleshooting-steps-for-user-of-device?hsLang=en).  ### How to check your device and browser versions The links below will take you to the manufacturer's support guides for checking which version you have. - [iPhone](https://support.apple.com/en-au/HT201296) - [iPad](https://support.apple.com/en-us/HT201471) - [iOS](https://support.apple.com/en-au/HT201685) - [Android](https://support.google.com/android/answer/7680439?hl=en) - [Chrome](https://www.google.com/chrome/update/) ### **What if my device is older, or I use a different browser?** Some older devices and browsers may let you start the identity verification process but will perform poorly. For example being unable to capture, or unable to move forward or backwards in the process.  If this is happening you can do one of the following: - Check that you have the most recent version of the operating system or browser and update it before trying again; or - Forward the text message you received with the Scantek link to another trusted, compatible device (e.g. belonging to a family member or friend) and continue the process from there. ### **Can I use a laptop or desktop with a camera?** No. Laptop and desktop cameras cannot take the quality of images we need to verify your information.  Our capture process is intentionally designed to prevent laptops or desktop computers being used.  A message will be displayed prompting you to switch over to a supported device by scanning a QR code.  See our article [When I click on the link it says my device or browser isn't supported](https://knowledge.scantek.com/knowledge/when-i-click-on-the-link-it-says-that-my-device-or-browser-isnt-supported?hsLang=en) for more information.   If you are encountering any issues, please step through our  [troubleshooting advice](https://knowledge.scantek.com/knowledge/general-troubleshooting-steps-for-user-of-device?hsLang=en).  - [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#main-content) - [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) - [Capturing document details](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#capturing-document-details) - [Submitting your ID check](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#submitting-your-id-check) - [About the identity verification process](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#about-the-identity-verification-process) - [Service fees](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#service-fees) - [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#main-content) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in) - [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#getting-started) - [Start VOI Request](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#start-voi-request) - [Capture Identity Documents](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#capture-identity-documents) - [Review VOI Outcomes](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#review-voi-outcomes) - [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#manage-voi-results) - [I need a little extra help - Customer Service](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#i-need-a-little-extra-help-customer-service) - [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#payment) - [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#main-content) - [Venue Entry Management Portal](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-management-portal) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#user-accounts-and-logging-in) - [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-mobile-app) - [Banned patrons](https://knowledge.scantek.com/knowledge/banned-patrons?hsLang=en) - [Release notes](https://knowledge.scantek.com/knowledge/release-notes?hsLang=en) - [What's New](https://knowledge.scantek.com/knowledge/whats-new?hsLang=en) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) [![Chill listening crop-3](https://knowledge.scantek.com/hs-fs/hubfs/SCANTEK_logo-1.png?width=161&height=24&name=SCANTEK_logo-1.png "Chill listening crop-3")](https://www.scantek.com) support@scantek.com - 1300 552 106 Copyright © 2026, easyAML