I can't enable the camera or location settings

Providing camera and location access before starting your identity verification

Many devices by default prevent access to camera, microphone and/or location. Scantek's solution needs access to one or more of these features to verify your identity. We only access these features during the VOI process.  

The steps for providing access varies depending on device and browser.  

iPad / iPhone

Settings need to be updated in two places for iOS devices.

First, ensure you are using the Safari web browser and follow these steps:

1.  Go to Settings on your iPhone
2.  Scroll down until you see the Safari icon
3.  Scroll to Settings for Websites
4.  Choose Camera
5.  Change to Allow or Ask for all websites
6.  Repeat steps for Microphone and Location

Next, you will need to update your iPhone Privacy settings as follows:

7.   Go to Settings
8.   Choose Privacy
9.   Select Location Services
10. Locate Safari Websites
11. Choose While Using the App

Android devices (like Pixel or Samsung)

First, ensure you are using Chrome for your browser and follow the links below for more assistance: