You may be asked to provide your COVID-19 vaccination certificate using the Scantek Verification Service. This page provides answers to these common questions:
- Where do I get my vaccination certificate from?
- Can I use a screenshot of my vaccination certificate?
- Can I use the certificate stored in my Apple Wallet or Google Play?
- There is more than one type of certificate available - which one should I provide?
- I have a medical exemption - how do I prove this?
- I'm not fully vaccinated - what do I do?
- I was vaccinated overseas - can I use my overseas certificate?
- How do parents/guardians of people under the age of 18 give their consent for the vaccination information to be captured?
- What happens with my Individual Healthcare Identifier?
Q: Where do I get my vaccination certificate from?
You will need either a MyGov or Medicare online account to download your certificate. Please see How to get proof of your Covid-19 vaccinations for help with this.
Q: Can I use a screenshot of my vaccination certificate?
No - screenshots are not accepted. You will need to provide a PDF of your certificate that has been downloaded via MyGov. This ensures we can validate the integrity of the certificate.
Q: Can I use the vaccination certificate I've stored in my Apple wallet or Google Play?
Certificates in your Apple wallet or Google Play account do not provide the level of secure validation offered by our service. This is because they are designed for visual inspection only (e.g. when presenting at a venue). Please upload the original PDF certificate directly from your computer or mobile device.
Q: There is more than one type of certificate available in Medicare Online or My.Gov.au. Which one should I provide?
Our verification service only accepts the "COVID-19 digital certificate" type. Note, this is different to the "International COVID-19 Vaccination Certificate" type. The correct certificate looks like this:
After uploading the vaccination certificate, a consent form is displayed with two check boxes - the first box is a personal consent statement that must be ticked. If the person being verified is under 18 then the second box must also be ticked and the parent/guardian's name provided. This confirms that the parent/guardian has also agreed for the minor's information to be shared.
Q: I'm worried about my IHI (Individual Healthcare Identifier) on my vaccination certificate being stored and my personal medical information being shared. What happens with my IHI?
During the upload process our system automatically obscures your IHI from the document so that it is not visible or available for use by the organisation requesting your certificate. Scantek does not store or share this information. For more information about your IHI see What is an Individual Healthcare Identifier?