Help Centre
Contact Scantek
Person being verified
Scantek Portal users
User accounts and logging in
Getting Started
Start VOI Request
Review VOI Outcomes
Manage VOI results
I need a little extra help - Customer Service
Payment
Person being verified
Getting started
Capturing document details
Submitting your ID check
About the identity verification process
Service fees
Banned patrons
Release notes
Venue Entry
Back to home
Help Centre
Person being verified
Scantek Portal users
User accounts and logging in
Getting Started
Start VOI Request
Review VOI Outcomes
Manage VOI results
I need a little extra help - Customer Service
Payment
Person being verified
Getting started
Capturing document details
Submitting your ID check
About the identity verification process
Service fees
Banned patrons
Release notes
Venue Entry
Person being verified
Getting started
Where is my link?
COVID-19 Vaccination Certificate Q&As
Is my device compatible?
When I click on the link it says my device or browser isn't supported
I can't enable the camera or location settings
What if I stop during the verification process?
General troubleshooting steps
See more
Capturing document details
Birth certificate troubleshooting tips
How to scan a NSW Digital Drivers Licence
Submitting your ID check
How do I know the verification process is complete?
About the identity verification process
What technology does Scantek's VOI solution use?
Why do I have to verify my identity?
What documentation do I need to verify my identity?
How does Scantek protect my privacy?
Service fees
Paying for your verification
