1. Help Centre
  2. Venue Entry
  3. User accounts and logging in

How to log on to the Venue Entry Portal and app.

Venues are set up with one Manager login and one Scanner login to start with. This information is provided to the Venues prior to receiving the Venue Entry devices.

Logging in to the Venue Entry App for the first time? 
Logging in to the Portal for the first time?

How to log on to the Venue Entry App

The Venue Entry App is protected by multi-factor authentication.  A code will be emailed to you, and you will need to enter this code to login.

The emails provided during sign-up are your logins! To login as a Venue Scanner, use the email associated to the Scanner role. 

  1. Unlock the Venue Entry device.
  2. Tap the Venue Entry App.
  3. Enter the email associated with your account.
  4. Enter the password.
  5. Select Remember Me.
    • The Remember me on this device feature resets after 30 days, at which point you will need to enter the MFA code in again. 
  6. Tap Sign In.

Follow the on-screen tutorial to familiarise yourself with the Venue Entry App. Additionally, refer to the Venue Entry App user guide.

 

*Important: Logins are unique to each venue. To setup additional user accounts, please see here.

Logging in to the Venue Entry App for the first time? Let’s setup your password! 

    1. Unlock the Venue Entry device.
    2. Tap the Venue Entry App.
    3. Tap Password Recovery.
    4. Enter the Scanner email.
      • This was provided to the Venue prior to receiving the Venue Entry device. Please check your email.
    5. Tap Send Verification code.
      • You will be directed to the password recovery screen and a password reset code will be emailed to the Scanner email. Note down the reset code.
    6. In the Venue Entry App, enter the reset code.
    7. Tap Continue. Enter the new password and confirm again.
      1. The password must be 12 or more characters long, contain at least 1 lowercase letter, 1 uppercase letter and a number.
    8. Click Password Reset.

 

How to log on to the Venue Entry Portal 

The Scantek management portal is protected by multi-factor authentication.  A code will be emailed to you, and you will need to enter this code to login.

  1. Access the Portal (Safari or Chrome browsers are recommended).
  2. Enter email address associated with the Manager access.
  3. Enter your password.
  4. Click Login.
  5. Check your email inbox for the verification code which should arrive immediately.
    • Look in your Junk/Spam folder if the email doesn't arrive in your inbox.
  6. Copy the code from the email into the Portal login screen.
  7. Switch the Remember me on this device toggle to save you needing to log in each time 
    • The Remember me on this device feature resets after 30 days, at which point you will need to enter the MFA code in again. 
  8. Click Submit.

Refer to the Venue Entry Management Portal user guide.

    Logging in to the Portal for the first time? Let’s setup your password! 

      1. Access the Portal  (Safari or Chrome browsers are recommended).
      2. Click Password Recovery.
      3. Enter the Manager Access email and the linked phone number. This was provided to the Venue prior to receiving the the Venue Entry. Please check your email.
      4. Click Recover. You will be directed to the password recovery page and a password reset code will be emailed to the Manager access email. Copy the reset code.
      5. In the password change page, enter the reset code.
      6. Enter the new password and confirm again.
        1. The password must be 12 or more characters long, contain at least 1 lowercase letter, 1 uppercase letter and a number.
      7. Click Submit.