About our secure login process

When you scan IDs you are collecting sensitive personal information that must be kept as secure as possible. MFA (Multi-Factor Authentication) is a security measure that reduces the risk of unauthorised access to our Venue Entry Solution.

What is MFA?
Do I need it?
How do I setup my One Time Password (OTP) App?

What is MFA?

Multi-Factor Authentication (MFA) is a method of logging into a system that requires you to prove yourself in two or more ways before you can get in.  For the Scantek Venue Entry product you will log in with your password plus a random code that is available in a one time password (OTP) app or by SMS.

This approach is far more secure than just a password because, even if your password is stolen or compromised, the criminal would also need to get hold of the second verification method to access our system.

Methods of MFA can vary depending on your permissions level. Contact our support team if you have any questions. 

Do I need it?

Individuals, small business and large organisations are all at risk of a data breach.  Having an extra step can be inconvenient at first, but remember that taking shortcuts leaves your system more vulnerable.

You are better off spending a few seconds entering a one-time code now, to avoid spending hours later on dealing with the consequences of your data being stolen.

How do I setup my One Time Password (OTP) App?
If you require OTP for your account, you will get an email when your user account is created saying OTP is needed. 

1. Download a free OTP app from your app store
   

   For iOS Users:

   • Microsoft Authenticator
   • Google Authenticator
   • FreeOTP Authenticator

   For Android Users:

   • Microsoft Authenticator
   • Google Authenticator
   • FreeOTP Authenticator
2. Login to the Scantek portal or a Scantek iPad using your username and password provided in your welcome email (or existing password if you have logged in before)
3. You will be prompted with a QR code, open the OTP app and press add or +, allow camera permissions if prompted and scan the QR code shown.
4. If successful, a 6 digit code will be shown on your phone screen which rotates every 30 seconds
   1. Tip: If the countdown only has a few seconds left, simply wait for the code to refresh
5. Enter the 6 digit code in the first box under the QR code
6. Optional: Enter the name of the device, this will remind you which phone you setup your OTP app on. 
7. Press confirm and you will be logged in