---
title: Recommended security practices for venues
description: Recommended security practices for venues
---

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1. [Help Centre](https://knowledge.scantek.com/knowledge?hsLang=en)
2. [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en)
3. [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#user-accounts-and-logging-in)

# Recommended security practices for venues

## Use these guidelines to balance security with ease of use

### Portal 

In a busy and/or non-secure environment:

- Ensure the [auto-logout timeout settings](https://knowledge.scantek.com/knowledge/settings-you-can-configure-from-the-portal?hsLang=en) are configured to a suitable timeframe - the default is 30 seconds.
- Leave the Remember Me toggle set to **Off** when logging into the portal - this means you will need to verify your login with a code sent to your email address next time you log in.
- Use a password that only you know, and don't store the password in your browser or a password management tool.

### **App**

In a busy and/or non-secure environment:

- Ensure the [auto-logout timeout settings](https://knowledge.scantek.com/knowledge/settings-you-can-configure-from-the-portal?hsLang=en) for the mobile app are configured to a suitable timeframe (this is done via the management portal). The default is 30 minutes, which may be too long for your venue's environment.
- Leave the Remember Me toggle set to **On** when logging into the mobile app and the operator will only need to input their password again when the device does an auto-logout. (If the toggle is set to **Off **then the operator will need to retrieve a verification code from the applicable email account in order to log back in.)
- Do not reuse passwords - [reset them regularly](https://knowledge.scantek.com/knowledge/venue-entry-app?hsLang=en#password_recovery).
- Do not connect the device to unsecure or free public Wi-Fi networks. See [Network connection for your Scantek-supplied device](https://knowledge.scantek.com/knowledge/set-up-and-care-of-your-scantek-mobile-device?hsLang=en) for more info.

 

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