--- title: How do I export individual VOI results? description: VOI reports from Scantek's Management Portal are available as a downloadable PDF file --- [Skip to content](https://knowledge.scantek.com/knowledge/voireports#main-content) English Show submenu for translations [easyAML](https://scantek.com/) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) - English Show submenu for translations - [Log in](https://portal.ve.scantek.cloud/) [Log in](https://portal.ve.scantek.cloud/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledge.scantek.com/knowledge?hsLang=en) 2. [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en) 3. [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#manage-voi-results) # How do I export individual VOI results? ## VOI reports from Scantek's Management Portal are available as a downloadable PDF file Based your organisation's needs you can choose to export complete reports, summary reports, both reports or none.  These options are set at an account level for your organisation. To protect the identities of the people we verify, Scantek does not offer a bulk download option via our Management Portal.  [What's in the Summary report](https://knowledge.scantek.com/knowledge/voireports#summary) [What's in the Complete report](https://knowledge.scantek.com/knowledge/voireports#Complete) [How to download a PDF report](https://knowledge.scantek.com/knowledge/voireports#PDF-reports) [Troubleshooting](https://knowledge.scantek.com/knowledge/voireports#troubleshooting) #### What's in the Summary report The Summary report will provide a single page that shows: - Which ID types were presented - The overall verification status - The results of all the individual checks that were run - Any review notes that were entered - Information about the transaction including: Reference IDs, who requested the VOI, who approved the VOI, and when the transaction was completed #### What's in the Complete report The Complete report contains all the same information as the Summary report, but also includes: - Images of the IDs used for verification - Biometric images and face check comparison - Images of any additional documentation provided #### How to download a PDF report 1. Navigate to the Transaction Details page for the relevant record  2. Click on the **PDF** button in the top right corner of the screen ![Screenshot 2023-03-21 130427](https://knowledge.scantek.com/hs-fs/hubfs/Screenshot%202023-03-21%20130427.png?width=62&height=63&name=Screenshot%202023-03-21%20130427.png) 3. Choose which report you want from the options shown (these will depend on the settings for your organisation) 4. The report will take a few seconds to generate  5. Click **Export** 6. The report will load in a new tab of your browser 7. Save or print using the controls in your browser **Warning:** Exporting verification results will expose personal identification in an unsecured format. It is your responsibility to make sure the report is stored and shared in a secure manner. #### Troubleshooting ***The PDF button is greyed out*** You can only export a PDF report of an individual transaction once you have completed the [Confirm Review step](https://knowledge.scantek.com/knowledge/how-do-i-complete-the-confirm-review-stage?hsLang=en).  This is required for all transactions, including those that have been successfully verified by the system. ***You've clicked the Export button but can't see the PDF*** If the PDF export does not display, then check if your browser is blocking popups.  Your browser should display a warning notification if this is happening and allow you to change the settings. Please refer to these external support sites for additional help with changing pop-up settings in your browser:  [Safari on Mac](https://support.apple.com/en-au/guide/safari/sfri40696/mac) [Chrome](https://support.google.com/chrome/answer/95472?hl=en&co=GENIE.Platform%3DDesktop) ***You want to print or save the PDF report*** Once the PDF is displayed in your browser, the options to print or save are available from the browser itself.  In Chrome it looks like this:  ![Download or print PDF from browser-1](https://knowledge.scantek.com/hs-fs/hubfs/Download%20or%20print%20PDF%20from%20browser-1.png?width=213&name=Download%20or%20print%20PDF%20from%20browser-1.png)         - [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#main-content) - [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) - [Capturing document details](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#capturing-document-details) - [Submitting your ID check](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#submitting-your-id-check) - [About the identity verification process](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#about-the-identity-verification-process) - [Service fees](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#service-fees) - [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#main-content) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in) - [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#getting-started) - [Start VOI Request](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#start-voi-request) - [Capture Identity Documents](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#capture-identity-documents) - [Review VOI Outcomes](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#review-voi-outcomes) - [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#manage-voi-results) - [I need a little extra help - Customer Service](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#i-need-a-little-extra-help-customer-service) - [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#payment) - [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#main-content) - [Venue Entry Management Portal](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-management-portal) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#user-accounts-and-logging-in) - [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-mobile-app) - [Banned patrons](https://knowledge.scantek.com/knowledge/banned-patrons?hsLang=en) - [Release notes](https://knowledge.scantek.com/knowledge/release-notes?hsLang=en) - [What's New](https://knowledge.scantek.com/knowledge/whats-new?hsLang=en) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) [![Chill listening crop-3](https://knowledge.scantek.com/hs-fs/hubfs/SCANTEK_logo-1.png?width=161&height=24&name=SCANTEK_logo-1.png "Chill listening crop-3")](https://www.scantek.com) support@scantek.com - 1300 552 106 Copyright © 2026, easyAML