--- title: Managing user accounts description: The Scantek Management Portal allows you to add, edit and disable users. --- [Skip to content](https://knowledge.scantek.com/knowledge/usermanagement#main-content) English Show submenu for translations [easyAML](https://scantek.com/) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) - English Show submenu for translations - [Log in](https://portal.ve.scantek.cloud/) [Log in](https://portal.ve.scantek.cloud/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledge.scantek.com/knowledge?hsLang=en) 2. [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en) 3. [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in) # Managing user accounts ## The Scantek Management Portal allows you to add, edit and disable users. [How to create new users](https://knowledge.scantek.com/knowledge/usermanagement#newUsers) [Roles and permissions](https://knowledge.scantek.com/knowledge/usermanagement#rolesPermissions) [How to update an existing user](https://knowledge.scantek.com/knowledge/usermanagement#updateUser) [How to deactivate an existing user](https://knowledge.scantek.com/knowledge/usermanagement#deactivateUser) Only a user with Owner permissions can manage user accounts.  The primary contact for the account will be automatically assigned the Owner role, however additional users can also be given the Owner permission by following the steps on this page. ### How to create new users   The following user details are needed to complete the account setup, so ensure you have these ready before beginning: First Name(s), Last Name(s), Email Address (this will be the username) and Mobile Number (this will be used to receive login verification codes only). To add a new user:    1. From any screen in the portal, click the drop-down arrow next to the logo in the top right corner 2. Click **User Management**  *-* this will list all existing users and their roles 3. Click **Add User** 4. Fill in the **Add User** form. The required fields are marked with an \* 5. Select the appropriate User Role (see [Roles & Permissions](https://knowledge.scantek.com/knowledge/usermanagement#rolesPermissions) for more detail) 6. To complete the setup, click **Create User** 7. A confirmation banner will appear to indicate the user account has been created successfully Once the user account has been created, the new user can log in with the following steps: 1. On a desktop computer go to [https://portal.scantek.cloud/login](https://portal.scantek.cloud/login)  (Safari or Chrome browsers are recommended) 2. Use the [Password Recovery](https://knowledge.scantek.com/knowledge/how-do-i-recover-my-password?hsLang=en) feature to set your password 3. Log in using your email address and password. ### Roles and Permissions You can choose how much a user can do across the Management portal using Roles. While creating or updating a user you can choose from the following options: - **Owner:** manage users and transactions - **User:** only manage transactions ### How to update an existing user You can update the name, phone number, login email and permissions of an existing user. Only a user with Owner permissions can update user accounts. To update a user’s account details: 1. From any screen in the portal, click the drop-down arrow next to the logo in the top right corner 2. Click **User Management** option to view the list of all existing users and their roles 3. Locate the user and click the pen icon 4. In the pop-up, edit the user details and click **Update User** to save changes ### How to deactivate an existing User Only a user with Owner permissions can deactivate user accounts. To deactivate a user: 1. From any screen in the portal, click the drop-down arrow next to the logo in the top right corner 2. Click **User Management** option to view the list of all existing users and their roles 3. Locate the user to be removed 4. Click the **Active/Inactive** toggle 5. Click **Confirm** to complete the action The user can be reactivated again at any time by sliding the toggle to **Active**. - [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#main-content) - [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) - [Capturing document details](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#capturing-document-details) - [Submitting your ID check](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#submitting-your-id-check) - [About the identity verification process](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#about-the-identity-verification-process) - [Service fees](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#service-fees) - [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#main-content) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in) - [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#getting-started) - [Start VOI Request](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#start-voi-request) - [Capture Identity Documents](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#capture-identity-documents) - [Review VOI Outcomes](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#review-voi-outcomes) - [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#manage-voi-results) - [I need a little extra help - Customer Service](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#i-need-a-little-extra-help-customer-service) - [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#payment) - [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#main-content) - [Venue Entry Management Portal](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-management-portal) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#user-accounts-and-logging-in) - [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-mobile-app) - [Banned patrons](https://knowledge.scantek.com/knowledge/banned-patrons?hsLang=en) - [Release notes](https://knowledge.scantek.com/knowledge/release-notes?hsLang=en) - [What's New](https://knowledge.scantek.com/knowledge/whats-new?hsLang=en) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) [![Chill listening crop-3](https://knowledge.scantek.com/hs-fs/hubfs/SCANTEK_logo-1.png?width=161&height=24&name=SCANTEK_logo-1.png "Chill listening crop-3")](https://www.scantek.com) support@scantek.com - 1300 552 106 Copyright © 2026, easyAML