--- title: How to request End Customer payment description: The End Customer payment solution allows you to choose if your customer pays for our service directly. --- [Skip to content](https://knowledge.scantek.com/knowledge/how-to-request-end-customer-payments#main-content) English Show submenu for translations [easyAML](https://scantek.com/) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) - English Show submenu for translations - [Log in](https://portal.ve.scantek.cloud/) [Log in](https://portal.ve.scantek.cloud/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledge.scantek.com/knowledge?hsLang=en) 2. [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en) 3. [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#payment) # How to request End Customer payment ## The End Customer payment solution allows you to choose if your customer pays for our service directly. The End Customer payment a custom feature available to organisations on request.  Please [contact our team](mailto:info@scantek.com.au) if you would like to know more. 1. [Log in](https://knowledge.scantek.com/knowledge/how-do-i-log-into-the-scantek-voi-management-portal?hsLang=en) to the Scantek Management Portal 2. On the Transaction List screen select **Add New** to create a new request 3. If your account has been granted access to the End User Billing feature then you will see the below. ![](https://knowledge.scantek.com/hs-fs/hubfs/image-png-Aug-16-2024-03-07-13-3931-AM.png?width=644&height=90&name=image-png-Aug-16-2024-03-07-13-3931-AM.png) 4. Select the "Collect payment from client" option. **Note:** To have this option set as your default billing method you will need to request this from your account manager or our support team support@scantek.com.au. 5. Complete all relevant fields in the request form and click **Send.** **Note: ** If you have selected for your client to pay then the verification process will include online payment steps.  The payment is pre-authorised at the beginning of the process and only charged after your client has completed the identity verification steps. Your client has the option to enter their email address to receive a receipt. The payment will be made to Scantek via our online payment service provider.   - [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#main-content) - [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) - [Capturing document details](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#capturing-document-details) - [Submitting your ID check](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#submitting-your-id-check) - [About the identity verification process](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#about-the-identity-verification-process) - [Service fees](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#service-fees) - [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#main-content) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in) - [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#getting-started) - [Start VOI Request](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#start-voi-request) - [Capture Identity Documents](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#capture-identity-documents) - [Review VOI Outcomes](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#review-voi-outcomes) - [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#manage-voi-results) - [I need a little extra help - Customer Service](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#i-need-a-little-extra-help-customer-service) - [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#payment) - [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#main-content) - [Venue Entry Management Portal](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-management-portal) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#user-accounts-and-logging-in) - [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-mobile-app) - [Banned patrons](https://knowledge.scantek.com/knowledge/banned-patrons?hsLang=en) - [Release notes](https://knowledge.scantek.com/knowledge/release-notes?hsLang=en) - [What's New](https://knowledge.scantek.com/knowledge/whats-new?hsLang=en) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) [![Chill listening crop-3](https://knowledge.scantek.com/hs-fs/hubfs/SCANTEK_logo-1.png?width=161&height=24&name=SCANTEK_logo-1.png "Chill listening crop-3")](https://www.scantek.com) support@scantek.com - 1300 552 106 Copyright © 2026, easyAML