The Patrons page provides information on scans that were performed by your venue. Here is where you can view scan information, and search and filter the scans.
Viewing scans
From any screen in the Venue Entry Management Portal select the Patrons tab in the header to bring you to the Patrons page.
To view recent scans, log in to the Venue Entry Management Portal and click the Patrons tab. The Patrons tab is accessible from any screen once logged in.
You can view the scanned patrons either as either a list or tile view. Change the view using the list/tile icons at the top right of the screen.
- List view – displays scan records as a list, with the focus on summary information displayed in columns.
- Tile view – displays scan records as tiles, with the focus on the patron photo taken at the time of the scan.
Click anywhere on a scan record to display additional information:
- Scanned details - information that was read from the document:
- Date of birth
- Document type (e.g., Driver’s License, Passport).
- Country/State.
- Document number.
- Document expiry date.
- Document image - captured image of the scanned document.
- Ban details (where there is a current ban on the patron):
- Ban commencement date.
- Ban length
- Ban reason
- Transaction ID
What do the scan results mean?
The different scan results are outlined in the table below.
Action |
Description |
What this means |
Accepted |
The scan operator decided to allow the patron to enter the venue. |
|
Rejected |
The scan operator decided not to allow the patron to enter the venue. |
|
Flagged |
The scan operator wants to flag the patron for later review. |
|
Timeout |
The scan operator did not action the scan and the screen cleared after 30 seconds. |
- |
Unknown |
The scan operator has signed out or closed the App without actioning the scan. |
- |
Reset |
The scan operator did not complete the Digital ID capture process. |
- |
Filtering scans
Use the filter and search functions to quickly find and then manage scanned patrons. On the Patrons page, select the filter button in the top right of the screen. This will display the filter options.
Select the filter(s) that you wish to filter the scan records with:
-
- Scan Status / Operator action – the action that was taken by the operator after the scan result was displayed.
- Date range – the date/time range during which the scans were performed.
- Operator – user who performed the scan.
- Age Group – age of the patron.