Gain a better understanding of how each of our departments can help.
Scantek’s ‘non-technical helpdesk service is included in our standard VOI rates. Our standard support service operates Monday to Friday 9 am to 5 pm AWST excluding public holidays for users internal to your organisation.
Incident management (something not working as expected)
Answer general operational and functional questions specific to Scantek VOI platform for nominated users
Technical and diagnostic support (replicate issues where a similar device is available)
Notifying you of planned Scantek platform upgrades (including release notes), scheduled issuer downtime and unplanned system outages
User account creation
You can contact our Customer Support Team by email: firstname.lastname@example.org OR by phone: 1300 552 106.