I can't enable the camera or location settings

Providing camera and location access before starting your identity verification

Many devices by default prevent access to camera, microphone and/or location. Scantek's solution needs access to one or more of these features to verify your identity. We only access these features during the VOI process.  

The steps for providing access varies depending on device and browser.  

Android devices (like Pixel or Samsung)

Use the Chrome web browser

iPad / iPhone

Use the Safari web browser

1. Update iPhone Safari settings

  • Go to Settings on your iPhone
  • Scroll down until you see the Safari icon
  • Scroll to Settings for Websites
  • Choose Camera
  • Change to Allow or Ask for all websites
  • Repeat steps for Microphone and Location


2. Update iPhone Privacy settings

  • Go to Settings
  • Choose Privacy
  • Select Location Services
  • Locate Safari Websites
    • Choose While Using the App