Providing camera and location access before starting your identity verification
Many devices by default prevent access to camera, microphone and/or location. Scantek's solution needs access to one or more of these features to verify your identity. We only access these features during the VOI process.
The steps for providing access varies depending on device and browser.
Android devices (like Pixel or Samsung)
Use the Chrome web browser
- Ensure you are not in Incognito mode
- How to turn on camera and microphone
- How to turn on popups
- How to turn allow location sharing
iPad / iPhone
Use the Safari web browser
1. Update iPhone Safari settings
- Go to Settings on your iPhone
- Scroll down until you see the Safari icon
- Scroll to Settings for Websites
- Choose Camera
- Change to Allow or Ask for all websites
- Repeat steps for Microphone and Location
2. Update iPhone Privacy settings
- Go to Settings
- Choose Privacy
- Select Location Services
- Locate Safari Websites
- Choose While Using the App