Some organisations may require you to pay for our verification service during the verification process.
When this happens you will be asked to accept our User Terms and Conditions before continuing. This article summarises the key points to note.
The End Customer payment solution is currently being piloted with select Conveyancing clients only.
Who decides whether you have to pay?
The organisation requesting the verification services decides whether you need to pay Scantek to verify your identity or documents. If they choose not to use our End Customer payment solution, they may pass on the costs of the verification via another method.
When will you be charged?
Your payment details will be collected at the start of the verification process as a pre-authorisation, but you will only charged after you have submitted all your required identity details.
How much does it cost?
The payment amount will vary depending on the number of checks performed as part of the verification service. This amount is fixed as part of Scantek's service agreement with the organisation requesting the verification. The fee is inclusive of GST.
What happens to your payment information?
All payment details are stored by our online payments provider - Scantek does not have access to this.
What happens if you make a mistake that prevents your identity from being confirmed?
We will work with the organisation requesting the verification to ensure your transaction completes successfully at no additional cost to you. However, you may be entitled to a refund if you make an error (see End Customer Terms & Conditions). If you think there may be an issue please contact the requesting organisation in the first instance. They must contact Scantek to settle any disputes under the terms of their Agreement with us - we can only issue a refund under their direction. The laws of Western Australia apply when reviewing our terms regardless of where our verification services were accessed.
What is Scantek’s relationship to the organisation asking to verify your identity?
The organisation requesting the verification has a separate agreement with Scantek to use our verification services and we collect payments on behalf of that organisation. Scantek will provide the verification service to its client (the organisation requesting the verification) regardless of whether the fee is paid by them or by you.
What happens to your transaction results?
Your transaction results go to the organisation that has requested the verification - the Scantek team is not able to edit any of your identity details or verification results.
What if I want to dispute?
Your conveyancer must contact Scantek to settle any disputes under the terms of their Agreement with us.
The laws of Western Australia apply when reviewing our terms regardless of where our verification services were accessed.