How to reset an iPad // re-enrol
This article is only relevant to devices already present in Jamf
Step 1: Device review (Gen 9 device process only)
Confirm the device is present in Jamf
Check to see if the Jamf certificate has expired as per below:
- Open Jamf
- Click on Devices
- Click on search inventory > search.
- Click into the serial/ device name in Jamf
- Under Inventory tab > click on certificates > Under "Status": Note the active/inactive status on the asset notes or in your ticket notes.
Step 2: ITUNES APP or Mac device required.
Using a cable, connect the device to a computer, if it is not a Mac device, please install itunes.
- Connect the device to the computer
- The device should prompt to either update or restore
- If you get the error that the device is managed by another user, proceed to step 3.
Step 3: Recovery mode
If you got an error when connecting the device to your computer, disconnect the cable.
- Turn off the device, once its off, hold down the power button AND the home button at the same time.
- Note: sometimes it takes a few goes.
- Keep holding the buttons down, until the apple symbol shows up, it should show advice to connect a cable.
- Reconnect the device to your PC, it should prompt update or restore
- Select update (In the event the device cannot update, the only option is to restore)
- Note: Forced restore, means the device will have the latest IOS version, there is no option to select which version.
- Allow the device to completely update/restore.
Once the device updates, it should run through the setup.
Step 4: Setup the device
- Select english as the language
- Leave everything as default
- Connect to Wifi if no enrolled device is available nearby
- The device should state its owned by Scantek and will re-enroll itself into Jamf
- Once completed it will go into inventory.
If the above process fails, please speak to the CS TL for assistance.