---
title: How to reset an iPad // re-enrol
description: Device management process for resetting a gen 9 ipad
---

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# How to reset an iPad // re-enrol

## This article is only relevant to devices already present in Jamf

### Step 1: Device review (Gen 9 device process only)

Confirm the device is present in Jamf  
Check to see if the Jamf certificate has expired as per below:   
\- Open Jamf   
\- Click on Devices  
\- Click on search inventory \> search.   
\- Click into the serial/ device name in Jamf  
\- Under Inventory tab \> click on certificates  \> Under "Status": Note the active/inactive status on the asset notes or in your ticket notes. 

### Step 2: ITUNES APP or Mac device required. 

Using a cable, connect the device to a computer, if it is not a Mac device, please install itunes.   
\- Connect the device to the computer   
\- The device should prompt to either update or restore  
\- If you get the error that the device is managed by another user, proceed to step 3. 

### Step 3: Recovery mode

If you got an error when connecting the device to your computer, disconnect the cable.   
\- Turn off the device, once its off, hold down the power button AND the home button at the same time.   
\- Note: sometimes it takes a few goes.   
\- Keep holding the buttons down, until the apple symbol shows up, it should show advice to connect a cable.   
\- Reconnect the device to your PC, it should prompt update or restore  
\- Select update (In the event the device cannot update, the only option is to restore)  
\- Note: Forced restore, means the device will have the latest IOS version, there is no option to select which version.   
\- Allow the device to completely update/restore. 

Once the device updates, it should run through the setup.

### Step 4: Setup the device 

\- Select english as the language  
\- Leave everything as default   
\- Connect to Wifi if no enrolled device is available nearby  
\- The device should state its owned by Scantek and will re-enroll itself into Jamf  
\- Once completed it will go into inventory. 

If the above process fails, please speak to the CS TL for assistance. 

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