---
title: How do I complete a VOI request for a property transaction?
description: Scantek's VOI Platform offers a pre-configured solution for conveyancers and other real estate professionals aligned to the ARNECC VOI Standard
---

[Skip to content](https://knowledge.scantek.com/knowledge/how-do-i-complete-a-voi-request-for-a-property-transaction#main-content)

English

Show submenu for translations

[easyAML](https://scantek.com/)

- [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog)
- English
  
  Show submenu for translations
- [Log in](https://portal.ve.scantek.cloud/)

[Log in](https://portal.ve.scantek.cloud/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Centre](https://knowledge.scantek.com/knowledge?hsLang=en)
2. [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en)
3. [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#getting-started)

# How do I complete a VOI request for a property transaction?

## Scantek's VOI Platform offers a pre-configured solution for conveyancers and other real estate professionals aligned to the ARNECC VOI Standard

The steps to complete a VOI request for a property transaction are to: 

1. [Login](https://knowledge.scantek.com/knowledge/how-do-i-log-into-the-scantek-voi-management-portal?hsLang=en) to the Scantek VOI Management Portal 
2. [Send a VOI request](https://knowledge.scantek.com/knowledge/how-do-i-request-a-remote-voi?hsLang=en)to the Person Being Verified via SMS or email 
3. Review the status of your VOI request via the Management Portal - Transaction List page: 
     1. Needs Sign-Off means that the capture process has been completed by the Subject and all system checks have passed. 
     2. Pending means that the capture process has not yet been completed by the Subject.  
     3. Not Matched means that the capture process has been completed by the Subject but one or more system checks have failed. The Portal User should review the system generated results to confirm they are reasonably certain the results match via the [Forced Match feature](https://knowledge.scantek.com/knowledge/how-do-i-force-match-voi-results?hsLang=en). 
4. Once the transaction is shown as Needs Sign-Off, please complete the [Confirm Review stage](https://knowledge.scantek.com/knowledge/how-do-i-complete-the-confirm-review-stage?hsLang=en) 
5. Once the Confirm Review stage has been completed, the [Verification of Identity Report](https://knowledge.scantek.com/knowledge/voireports?hsLang=en) is available for export. 

- [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#main-content)

    - [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started)
    - [Capturing document details](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#capturing-document-details)
    - [Submitting your ID check](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#submitting-your-id-check)
    - [About the identity verification process](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#about-the-identity-verification-process)
    - [Service fees](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#service-fees)
- [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#main-content)

    - [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in)
    - [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#getting-started)
    - [Start VOI Request](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#start-voi-request)
    - [Capture Identity Documents](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#capture-identity-documents)
    - [Review VOI Outcomes](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#review-voi-outcomes)
    - [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#manage-voi-results)
    - [I need a little extra help - Customer Service](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#i-need-a-little-extra-help-customer-service)
    - [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#payment)
- [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#main-content)

    - [Venue Entry Management Portal](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-management-portal)
    - [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#user-accounts-and-logging-in)
    - [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-mobile-app)
- [Banned patrons](https://knowledge.scantek.com/knowledge/banned-patrons?hsLang=en)
- [Release notes](https://knowledge.scantek.com/knowledge/release-notes?hsLang=en)
- [What's New](https://knowledge.scantek.com/knowledge/whats-new?hsLang=en)

- [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog)

[![Chill listening crop-3](https://knowledge.scantek.com/hs-fs/hubfs/SCANTEK_logo-1.png?width=161&height=24&name=SCANTEK_logo-1.png "Chill listening crop-3")](https://www.scantek.com)

support@scantek.com - 1300 552 106

Copyright © 2026, easyAML