--- title: About our secure login process description: When you scan IDs you are collecting sensitive personal information that must be kept as secure as possible. MFA (Multi-Factor Authentication) is a security measure that reduces the risk of unauthorised access to our Venue Entry Solution. --- [Skip to content](https://knowledge.scantek.com/knowledge/2fa#main-content) English Show submenu for translations [easyAML](https://scantek.com/) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) - English Show submenu for translations - [Log in](https://portal.ve.scantek.cloud/) [Log in](https://portal.ve.scantek.cloud/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledge.scantek.com/knowledge?hsLang=en) 2. [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en) 3. [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-mobile-app) # About our secure login process ## When you scan IDs you are collecting sensitive personal information that must be kept as secure as possible. MFA (Multi-Factor Authentication) is a security measure that reduces the risk of unauthorised access to our Venue Entry Solution. [What is MFA?](https://knowledge.scantek.com/knowledge/2fa#what2FA) [Do I need it?](https://knowledge.scantek.com/knowledge/2fa#need2FA) [How do I setup my One Time Password (OTP) App?](https://knowledge.scantek.com/knowledge/2fa#frequency2FA) **What is MFA?** Multi-Factor Authentication (MFA) is a method of logging into a system that requires you to prove yourself in two or more ways before you can get in.  For the Scantek Venue Entry product you will log in with your password plus a random code that is available in a one time password (OTP) app or by SMS. This approach is far more secure than just a password because, even if your password is stolen or compromised, the criminal would also need to get hold of the second verification method to access our system. Methods of MFA can vary depending on your permissions level. Contact our support team if you have any questions.  #### **Do I need it?** Individuals, small business and large organisations are all at risk of a data breach.  Having an extra step can be inconvenient at first, but remember that taking shortcuts leaves your system more vulnerable. You are better off spending a few seconds entering a one-time code now, to avoid spending hours later on dealing with the consequences of your data being stolen. **How do I setup my One Time Password (OTP) in a Multi-Factor Authenticator (MFA) App?** If you require OTP for your account, you will get an email when your user account is created saying OTP is needed or it will ask you to configure OTP when you login.  1. Download a free MFA app from your app store For iOS Users: - [Microsoft Authenticator](https://apps.apple.com/us/app/microsoft-authenticator/id983156458) (recommended)  - [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605)    (recommended)  - [FreeOTP Authenticator](https://apps.apple.com/us/app/freeotp-authenticator/id872559395) For Android Users: - [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en&gl=US) (recommended)  - [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en&gl=US&pli=1)    (recommended) - [FreeOTP Authenticator](https://play.google.com/store/apps/details?id=org.fedorahosted.freeotp&hl=en&gl=US) 2. Login to the Scantek portal or a Scantek iPad using your username and password provided in your welcome email (or existing password if you have logged in before) 3. You will be prompted with a QR code, Open the preferred MFA app on your mobile 1. Tip: Ensure any previous OTP entries for this account are removed (to avoid duplicates)  4. Select add a new account, followed by scan QR code 5. If successful, a 6 digit code will be shown on your phone screen in the MFA app which rotates every 30 seconds (this code is what we refer to as an OTP) 1. Tip: If the countdown only has a few seconds left, simply wait for the code to refresh 6. Enter the 6 digit code in the first box under the QR code 7. Optional: Enter the name of the device, this will remind you which phone you setup your OTP on.  8. Press confirm and you will be logged in       - [Person being verified](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#main-content) - [Getting started](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#getting-started) - [Capturing document details](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#capturing-document-details) - [Submitting your ID check](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#submitting-your-id-check) - [About the identity verification process](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#about-the-identity-verification-process) - [Service fees](https://knowledge.scantek.com/knowledge/person-being-verified?hsLang=en#service-fees) - [Scantek VOI Portal users](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#main-content) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#user-accounts-and-logging-in) - [Getting Started](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#getting-started) - [Start VOI Request](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#start-voi-request) - [Capture Identity Documents](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#capture-identity-documents) - [Review VOI Outcomes](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#review-voi-outcomes) - [Manage VOI results](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#manage-voi-results) - [I need a little extra help - Customer Service](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#i-need-a-little-extra-help-customer-service) - [Payment](https://knowledge.scantek.com/knowledge/scantek-voi-portal-users?hsLang=en#payment) - [Venue Entry](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#main-content) - [Venue Entry Management Portal](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-management-portal) - [User accounts and logging in](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#user-accounts-and-logging-in) - [Venue Entry Mobile App](https://knowledge.scantek.com/knowledge/venue-entry?hsLang=en#venue-entry-mobile-app) - [Banned patrons](https://knowledge.scantek.com/knowledge/banned-patrons?hsLang=en) - [Release notes](https://knowledge.scantek.com/knowledge/release-notes?hsLang=en) - [What's New](https://knowledge.scantek.com/knowledge/whats-new?hsLang=en) - [Default HubSpot Blog](https://scantek-com-au-8195840.hs-sites.com/blog) [![Chill listening crop-3](https://knowledge.scantek.com/hs-fs/hubfs/SCANTEK_logo-1.png?width=161&height=24&name=SCANTEK_logo-1.png "Chill listening crop-3")](https://www.scantek.com) support@scantek.com - 1300 552 106 Copyright © 2026, easyAML