To access the Scantek VOI Management Portal for the first time
Log in with Multi-Factor Authentication (MFA)
The Scantek management portal is protected by multi-factor authentication. A code will be emailed to you and you will need to enter this code to login.
- On your desktop computer go to https://portal.scantek.cloud/login (Safari or Chrome browsers are recommended)
- Enter your email address - this is the address provided at time of account creation
- Enter your password (use Password Recovery if necessary)
- Check your email inbox for the verification code which should arrive immediately (look in your Junk folder if the email doesn't arrive in your inbox)
- Copy the code from the email into the portal login screen and click Submit
- Switch the Remember me on this device toggle to save you needing to log in each time
- Issues logging in with valid login details
- First, test your login credentials are valid by logging in using Incognito (Chrome) or Private Browsing (Safari).
- If you are able to log in successfully using Incognito or Private mode, then you should clear you browser cache - see Chrome or Safari instructions for how to do this.
- Once you have cleared your cache you should be able to log in as normal.
- Remember me on this device not working as expected
- The Remember me on this device toggle will not work if you are using incognito/private browsing or have cleared your cache.
- The Remember me on this device feature resets after 30 days, at which point you will need to log in again.
- If different people need to use the same device to log in to the portal then each user will need to log in separately.
- Logged in successfully but portal not displaying correctly
- Make sure you are using a desktop or laptop computer as the Management Portal is not currently optimised for mobile phones and smaller tablet devices.
- If you cannot see any transactions in the transaction list, check if you have any filters on the list and clear them
If you do not have a registered user account, please contact our Customer Service team.